When does my Coffee Roast & Ship?

We roast your coffee so that you receive it at the beginning of its optimal time for consumption, about 2 days after roasting. Orders are received instantly and if received by 7am Hawaii Standard Time, they roast and ship as follows:

Ordered Sunday, Roasted Monday, Shipped Tuesday
Ordered Monday, Roasted Monday, Shipped Tuesday
Ordered Tuesday, Roasted Monday, Shipped Tuesday
Ordered Wednesday, Roasted Monday, Shipped Tuesday
Ordered Thursday, Roasted Monday, Shipped Tuesday
Ordered Friday, Roasted Monday, Shipped Tuesday
Ordered Saturday, Roasted Monday, Shipped Tuesday

Life happens, if you need something sooner, please call 808-845-1700 or email orders@konacoffeepurveyors.com and let us know how we can help you.

Subscription Orders

Subscription prices are calculated per month, including any shipping costs. To change the frequency, please cancel your current subscription and add your new subscription. If you have any questions, please email: orders@konacoffeepurveyors.com or call us at 808-845-1700 8am – 4pm Hawaii Standard Time.

Can You Ship Internationally?

Yes we can, but we cannot guarantee the 2-3 day delivery time. From our experience, timely shipping to Japan from Hawaii is best handled by USPS International Priority, to Canada and the rest of the world, please consider using FedEx International if you are concerned with getting your coffee as soon after roasting as possible. The final option is always up to you and the estimate pricing for each of the services will be provided at the time of ordering. If the freight calculated is higher than actual charges, you will be refunded the difference.

If our freight estimate seems high, please email jackie@konacoffeepurveyors.com.

Can I pause/change/cancel my subscription/gift subscription?

To retrieve shipping details, please go to my account and log in.

How can I change my billing address or credit card number? Can I change my shipping address for an existing order?

To change your billing or cc please go to my account and log in. To change the shipping information for an order that has not shipped please go to my account.

How do I retrieve my password?

To retrieve your password, please go to reset my password.

I accidentally shipped this to the wrong address. Can you reship it?

Please see our shipping and return policy for more information. The short answer is, unfortunately, probably not.